Damaged Items

  • You must contact us within 24 hours or the next business day, after receiving your product to claim an item as damaged.
  • Please take pictures and retain all original packaging including the shipment box/pack, this will assist us in filing a claim.
  • Depending on the nature of the damaged item we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a damaged item back to us if you do not opt for a replacement.
  • If our returns department finds that the item is not damaged, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

Please call Customer Service at 847-701-3010 to start the replacement process for the damaged item that you have received.

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Order Management

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Order Management
Shipping and Delivery

Review shipping method policies, delivery estimates, and what to do if an shipment is damaged or missing.

Shipping and Delivery
Returns and Refunds

Review our policy on how to handle returns and deal with damaged or defective items.

Returns and Refunds
Account Management

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Account Management
Sales Policies and Payments

Info on how we process orders, sales tax, payment methods, site security and other policies.

Sales Policies and Payments
Contact Us

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Contact Us

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