All Help Topics
Change or Cancel Your Order
Need to modify your order? Learn how to quickly change or cancel a recent purchase.
Order Status and Tracking
Looking for your tracking number? Learn how to check your order status and follow your shipment from our warehouse to your door.
Request an Invoice
Need a copy of your receipt? Learn how to easily obtain an invoice for any of your previous purchases.
Out of Stock and Backorder
Learn why items may be out of stock and how backorders are handled. Find info on Item availability status and what that means for your order.
E-Mail Notifications
Order related notifications you may receive from us via e-mail
General Shipping Information
General shipping policies and procedures for all shipments
Shipping Issues
Shipping policies including damaged items, missing items, and undeliverable or refused packages
Economy Shipping
Economy shipping policies, procedures, and timeframes
USPS Shipping
U.S. Postal Service policies, procedures, and timeframes
FedEx Shipping
Federal Express shipping policies, procedures, and timeframes
Return Policy and Instructions
Denova Detect Store return policies and procedures
Damaged Items
Information about what do when you receive a damaged product
Defective Items
Information about what do when you receive a defective product
Warranty
All OEM products are sold with the full manufacturer's warrantyplease consult the information enclosed with your packaging for terms and conditions.
Account Info
Learn how to create an account and what the benefits of having one are.
Item Subscriptions
Learn more about item subscriptions and frequently asked questions about our subscription service
Security
Checkout Security and Fraud Prevention
Terms Account
Setting up a terms account for wholesale or bulk purchases
Wholesale or Bulk Purchases
How to apply for a wholesale account and receive bulk discounts
Order Processing
Processing timeframes, placing an order, and order processing notifications
Payment Methods
Review payment options available at checkout
Phone Orders
How to place an order over the phone
Sales Tax and Tax Exempt
Sales tax, tax exempt, international taxes and when they are applicable
Sales Policies
Complete list of store policies and procedures
Clearance / Discounts
Details regarding items put on clearance and current coupons or promotions
Contact Us
Click here if you have a question on a product we sell, a general order related question or just need to contact us.
Product Support
Help with technical product questions, warranty information and part replacement.
Holiday Shipping and Hours
Please be aware of our Holiday operating times and shipping windows
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Account Info
Creating a www.denovadetectstore.com account is easy (you do not need an account to place an order):
When checking out, make sure to select the "New Customer" option. All you need to start is a valid email and a secure password of your choosing. After you complete your purchase, your account will be created and you will immediately gain all the benefits of being an account holder.
Benefits of having a Denova Detect Store account:
- Real time status updates on all your orders and returns.
- Ability to see detailed order history.
- Eligibility to enroll in subscription items to receive reoccurring discounts.
- Access to more store features and quicker help times.
- Connection to a dedicated sales representative if placing bulk orders.
Things you can change on your account:
- Email Address and password.
- Unsubscribe from email promotions.
- Item subscriptions.
- Delete Your Account / remove your information.
We respect your privacy and are committed to protecting any personal information you may provide us through our Website. View our privacy policy for more info.
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