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Defective Items

Defective Items

  • You must contact us within 30 days of receiving your product to claim an item as defective.
  • Depending on the nature of the return we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  • We will not be held responsible for the shipping of a defective item back to us if you do not opt for a replacement.
  • If you do wish to have your item replaced, you will be charged the amount of the new item and asked to ship the defective item back. Once we receive the defective item back, including original parts and packaging, we will issue a full refund for the item.
  • If our returns department finds that the item is not defective, you may be responsible for additional shipping costs as well as a 10-30% re-stocking fee.

Please call Customer Service at 847-701-3010 to start the replacement process for the defective item that you have received.

Customer SupportNeed Assistance?

Our customer service and dedicated sales team are ready to help. Please let us know if you have any questions.

Secure PaymentSafe & Fast Checkout

We accept credit cards & paypal through our secure checkout. You will be able to track your order from checkout to delivery.

Fast Shipping Hassle Free Returns

Most orders are shipped within 1 business day and you have 30 days to return your product if you are not 100% satisfied.