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Order Processing

Processing Timeframes

  • Most orders are processed Monday through Friday 9:00am - 3:00pm CST
  • Orders that are drop shipped directly from the manufacturer may require an additional 1-2 business days for processing.
  • Issues such as lack of inventory or credit card verification may affect when your order is processed.
  • Orders placed on the weekend or holidays will be processed on the following business day.
  • Orders are processed in the order that they are received.

Placing an Order

  • You may place an order with us on-line at www.denovadetectstore.com. If you are uncomfortable with placing an order on-line, you may place an order via phone at 847-701-3010. All phone orders are placed through our on-line ordering system.
  • When placing a phone order you are providing verbal acceptance of our Sales Policies.
  • All of our products sold are brand new OEM and custom accessories shipped in retail or bulk packaging.

Order Notification

  • Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received and your credit card information has been verified and charged. Your e-mail confirmation will show the status of the item(s) that you ordered and confirm your method of shipment.
  • Please be sure to check your spam/junk mail for your order notification.
  • In the event that a product runs out of stock after your order has been placed, you will receive an e-mail to notify you of the potential delay in receiving your order.

Customer SupportNeed Assistance?

Our customer service and dedicated sales team are ready to help. Please let us know if you have any questions.

Secure PaymentSafe & Fast Checkout

We accept credit cards & paypal through our secure checkout. You will be able to track your order from checkout to delivery.

Fast Shipping Hassle Free Returns

Most orders are shipped within 1 business day and you have 30 days to return your product if you are not 100% satisfied.