- Most orders are processed Monday through Friday 9:00am - 3:00pm CST
- Orders that are drop shipped directly from the manufacturer may require an additional 1-2 business days for processing.
- Issues such as lack of inventory or credit card verification may affect when your order is processed.
- Orders placed on the weekend or holidays will be processed on the following business day.
- Orders are processed in the order that they are received.
Placing an Order
- You may place an order with us on-line at www.denovadetectstore.com. If you are uncomfortable with placing an order on-line, you may place an order via phone at 847-701-3010. All phone orders are placed through our on-line ordering system.
- When placing a phone order, you are providing verbal acceptance of our Sales Policies.
- All of our products sold are brand new OEM and custom accessories shipped in retail or bulk packaging.
- Upon submission of your order, you will automatically be sent an e-mail to confirm that your order has been received and your credit card information has been verified and charged. Your e-mail confirmation will show the status of the item(s) that you ordered and confirm your method of shipment.
- Please be sure to check your spam/junk mail for your order notification.
- In the event that a product runs out of stock after your order has been placed, you will receive an e-mail to notify you of the potential delay in receiving your order.